participant holding an MS Society pen filling out an MS Society survey
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What is the Hampshire MS Services survey?

Some of you may have wondered where on earth I’ve been for the past year and a half! Well, apart from getting a new diagnosis and learning ways to manage the condition (a future blog post), I’ve been heavily involved in a group called the MS Hampshire Collaborative Working Group and a survey of MS Services that we designed and ran.

I’ll walk you through what we’ve been up to and how we designed the survey below, but if you’d like to skip to what the survey found, you can go straight to my next blog post The Results – the Hampshire MS Survey.

So, firstly, what is this MS Hampshire project group?

After attending an MS Society steering committee meeting, it became clear that work needed to be done to understand the lack of appropriate services in the New Forest area for people with MS and push for a new MS nurse. The MS Hampshire Collaborative Working Group was born in the second half of 2017, made up of an MS Society external relations officer, both the lead support volunteer and the group coordinator from the New Forest MS Society group based in Lymington, my colleague from the Hampshire MS Support team, and me.

The work

After interviews with Stakeholders including NHS commissioners, we came up with a strategy for how we could start generating good evidence for a business case for an MS nurse for the New Forest area. Part of the work was to understand the state of MS Services in Hampshire, so that we could identify areas that required the most improvement and see how services in West Hampshire Clinical Commissioning Group (CCG) compared to neighbouring CCGs.

This meant that the survey results wouldn’t just help make a case for the New Forest area, but would also help any other areas in Hampshire that the survey identified as also needing improvement to make their case too.

woman using stick notes on a whiteboard to form ideas
Photo by You X Ventures on Unsplash

We designed a survey based on our knowledge of MS, MS services, the MS community in Hampshire, and national and local research done by both the MS Society and MS Trust.

The survey ran from January to March 2019 as both an online form and paper forms, and we reached out to about 1000 people.

The survey was distributed directly via the MS Society local groups, Hampshire MS Support, the iCan centre in Andover, Solent MS Therapy centre, Hobbs Neurological Rehabilitation Centre and in MS nurse, neurology and neuro-physiotherapy clinic appointments.

The survey was also advertised online, with distributors including the MS Trust, Shift MS, the European MS Platform, internal CCG contacts, the Hampshire Neurological Alliance, Healthwatch, and Action for Hampshire.

The survey covered not just the West Hampshire CCG area, but also Fareham, Gosport and Portsmouth, which are covered by the East Hampshire CCG. In this way, we could see if there were any big differences in service between CCGs. The West Hampshire CCG areas were divided into:

  • Winchester and Andover
  • Southampton and Totton
  • New Forest, The Waterside, Barton-on-Sea, Bransgore, Highcliffe
  • Eastleigh, Romsey and Chandlers Ford
  • Fareham, Gosport and Portsmouth
Map of West Hampshire CCG and the areas inside it.
Area covered by West Hampshire CCG

The Survey Questions

We already knew about a few problems that many members of the New Forest MS Society Group had experienced, so we decided to investigate these using our survey:

1. Difficulty in attending appointments
Some people with MS in the New Forest were only being offered MS nurse appointments at Southampton General Hospital. People had significant difficulty in attending the appointments or were unable to attend because of distance or difficulties travelling there.

2. Waiting times of 1.5 to 2 years
People with MS who were offered MS nurse clinic appointments at the nearby Lymington hospital were on a waiting list of 1.5 to 2 years and climbing.

An orange old-style telphone sitting on a wooden table
Photo by Annie Spratt on Unsplash

3. People with MS not on the MS Service’s books
Some people with MS were not on the MS Service’s books at all, and so had no access to an MS specialist. This applied to people with progressive MS in particular, and affected whether they could get access to MS specialists for symptom management.

Also, the first MS drug to treat primary progressive disease became available in 2019, so whilst about 20% of people with progressive MS would be eligible for this drug, the neurologists and MS nurses covering the New Forest area wouldn’t know they existed or would not be able to contact them easily

4. Long response times (or no response) from MS nurse team
People with MS who contacted their MS nurse team via email or phone either waited for a long time for a reply from the MS team, or had no response at all. This could mean that many people with MS were having to turn instead to GP, out-of-hours services or A&E, or ended up having to stay in hospital for issues that could have been prevented if they’d been able to contact an MS nurse.

Other Questions

We also read up on the national research done by the MS Trust and MS Society so we could find out about other problems people with MS in Hampshire could be experiencing.

Putting all of this together meant we could put questions in our survey that would give us a really good understanding of what it’s like living with MS in Hampshire.

Person using a keyboard on a laptop
Photo by You X Ventures on Unsplash

The Survey Results

Click here to visit my next blog post, where you’ll find out what the survey results showed. Where there differences in access to MS services between the areas of Hampshire? Could people contact their MS nurse if they needed to? What happened when people couldn’t contact their MS nurse, or didn’t have one?

Further Information and The Reports

If you would like to:

  • get further information or discuss the findings with us
  • get a copy of the Discovery Phase report (which details our strategy for creating evidence for a business case that improves MS services, and work that informed the survey design)
  • get a copy the Survey Phase report

then please do get in touch with the MS Society by contacting Dennis Morgan, the Regional External Relations officer, at Dennis.Morgan@mssociety.org.uk or by phoning 020 8438 0700

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And do leave a comment below or email me at melly@manylemons, I love to hear from my readers!

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